Refund / Returns Policy
Tide Apparel Returns and Exchange Policy
If you have purchased an item from Tide Apparel and it is not of acceptable quality, incorrect size or faulty you can return it to us within 30 days of purchase. If you wish to return an item because you have changed your mind about your purchase, you must return your purchase within 30 days of purchase.
Upon receipt and assessment of the returned item, Tide Apparel will notify you either by email or phone, and if the return is approved, offer a refund or exchange on most items whether purchased online or in store.
You must provide us with a receipt or proof of purchase. Any refund will be provided via the same method of payment as the original purchase. Refunds can take up to 14 days.
If you have not received your refund, first check with your bank or online payment service. If you still have not received your refund contact Tide Apparel.
The returned item/s must not have been used, worn, damaged and must be in its original packaging.
Tide Apparel will not accept the return of underwear.
Gift cards are non-returnable. Gifts cards that are lost or stolen are non- replaceable. Gift cards are not redeemable for cash.
If a refund is required due to a fault in the product, the cost of delivery for the return will be refunded to you. For a “change of mind” return or exchange, the delivery fee is non-refundable.
For an exchange, please enclose a self-addressed Australia Post satchel with your returned item so we can post the exchanged item to you. Tide Apparel will not cover the cost of delivery.
RETURN AN ITEM I PURCHASED THROUGH ONE OF YOUR RETAILERS?
If you wish to return a Tide Apparel item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online store or instore.
*PLEASE COMPLETE RETURNS FORM AND SEND WITH YOUR ITEMS
*DOWNLOAD THE RETURN FORM HERE.
If you have purchased an item from Tide Apparel and it is not of acceptable quality, incorrect size or faulty you can return it to us within 30 days of purchase. If you wish to return an item because you have changed your mind about your purchase, you must return your purchase within 30 days of purchase.
Upon receipt and assessment of the returned item, Tide Apparel will notify you either by email or phone, and if the return is approved, offer a refund or exchange on most items whether purchased online or in store.
You must provide us with a receipt or proof of purchase. Any refund will be provided via the same method of payment as the original purchase. Refunds can take up to 14 days.
If you have not received your refund, first check with your bank or online payment service. If you still have not received your refund contact Tide Apparel.
The returned item/s must not have been used, worn, damaged and must be in its original packaging.
Tide Apparel will not accept the return of underwear.
Gift cards are non-returnable. Gifts cards that are lost or stolen are non- replaceable. Gift cards are not redeemable for cash.
If a refund is required due to a fault in the product, the cost of delivery for the return will be refunded to you. For a “change of mind” return or exchange, the delivery fee is non-refundable.
For an exchange, please enclose a self-addressed Australia Post satchel with your returned item so we can post the exchanged item to you. Tide Apparel will not cover the cost of delivery.
RETURN AN ITEM I PURCHASED THROUGH ONE OF YOUR RETAILERS?
If you wish to return a Tide Apparel item that you purchased through one of our retailers, please contact them directly.
We do not accept returns on items that were not purchased through our online store or instore.
*PLEASE COMPLETE RETURNS FORM AND SEND WITH YOUR ITEMS
*DOWNLOAD THE RETURN FORM HERE.
